Lumiora offers an online shopping experience for customers across the United States. All products available on our website are provided in accordance with the terms outlined below. We reserve the right to update, modify, or alter these Terms at any time without prior notice. By continuing to use the website after changes are posted, you accept the new Terms and Conditions.

To make a purchase on Lumiora, you must be at least 18 years old or have legal permission from a parent or guardian. By placing an order, you warrant that the information provided is accurate and complete.

Products: All products available on our site are subject to availability. We reserve the right to modify or discontinue products without prior notice. Prices: Product prices are in US Dollars (USD). All applicable taxes will be calculated at checkout. Lumiora reserves the right to adjust prices at any time without prior notice. Payment Methods: We accept major payment methods such as credit/debit cards and other electronic payment systems. All payments are processed through a secure encryption system.

Shipping Time: Lumiora ships products across the United States. The estimated delivery time varies depending on the product and customer location. Most orders are processed within 1-5 business days after payment confirmation. Total delivery time can range from 7 to 30 business days, depending on the shipping address. Shipping Fees: Shipping costs will be calculated at checkout and may vary based on the size, weight, and destination of the order. Tracking: Once an order is shipped, customers will receive a tracking number via email to monitor the shipment status.

Eligibility: Products may be returned within 30 days of delivery if they are defective or do not match the description provided on the website. To be eligible for a return, the product must be unused, in the same condition as received, and in its original packaging. Return Process: To initiate a return, please contact our customer support team at [email] with your order number and reason for the return. We will provide instructions for shipping the product back. The customer is responsible for return shipping costs unless the item is defective or an incorrect product was sent. Refunds: Refunds will be processed within 7-10 business days after the returned product is received and inspected. Refunds will be issued to the original payment method.

All content on the Lumiora website, including text, images, logos, and designs, is the property of Lumiora or its content suppliers and is protected by intellectual property laws. Unauthorized use of any content from this website is strictly prohibited.

We take your privacy seriously. Please refer to our [Privacy Policy] for information on how we collect, use, and protect your personal data.

Lumiora is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. We are also not responsible for delays or failures in performance caused by factors beyond our control, including but not limited to natural disasters, government actions, or technical failures.

These Terms and Conditions are governed by and construed in accordance with the laws of the United States. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts.

Lumiora ships to all locations within the United States. We do not currently ship internationally. Please ensure that the shipping address provided at checkout is accurate to avoid any delays or issues with your order.

Once your order is placed, it will be processed within 1-5 business days. Processing time includes order verification, packaging, and quality checks. Orders are processed Monday through Friday, excluding holidays. You will receive a confirmation email once your order has been shipped.

Estimated delivery times are as follows: Standard Shipping: 7-15 business days Expedited Shipping: 5-10 business days Please note that delivery times are estimates and may vary based on factors beyond our control, including carrier delays or customs processing (if applicable).

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order through the carrier's website. Please allow up to 48 hours for the tracking information to update.

In the event that a package is returned to us due to an incorrect shipping address or if the package is unclaimed, we will notify you via email. Reshipping fees may apply to resend the package. Please ensure that your shipping information is accurate at the time of purchase to avoid this issue.

Lumiora is not responsible for packages lost or damaged in transit. However, if your order does not arrive within the estimated delivery time or arrives damaged, please contact our customer service team at [email] within 7 days of the expected delivery date. We will work with the shipping carrier to investigate the issue and, if necessary, offer a resolution such as a replacement or refund.

If you need to make changes to your shipping address after placing an order, please contact us as soon as possible at email. We will do our best to accommodate changes before the order is processed. Once an order has been shipped, we are unable to make any changes to the shipping address.

Some items may have shipping restrictions based on local laws or carrier limitations. If your order is affected by such restrictions, we will contact you to provide alternative solutions or issue a refund for the restricted items.

To be eligible for a refund, the following conditions must be met: The product must be unused, in its original condition, and in its original packaging. The return request must be made within 30 days of the delivery date. Certain items, such as final sale items or customized products, may not be eligible for refunds. Please check the product listing for specific return eligibility.

To initiate a return or refund, please follow these steps: Contact Us: Email us at email with your order number, reason for the return, and any supporting photos (if applicable). Receive Return Instructions: Our customer service team will provide you with return shipping instructions. Ship the Item: You are responsible for return shipping costs unless the product is defective or you received the wrong item.

Once your returned item is received and inspected, we will notify you via email about the approval or rejection of your refund. If your refund is approved, it will be processed within 7-10 business days. The refund will be issued to the original payment method used during purchase.

If you haven’t received a refund yet, please take the following steps: Check your bank account again. Contact your credit card company, as it may take some time before the refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [email]. Exchanges are subject to product availability.

The following items are not eligible for refunds: Gift cards Final sale or clearance items Customized or personalized items Products that have been used or altered

Unless the item is defective or the wrong product was sent, customers are responsible for paying return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if we provide a return label.

If you receive a damaged or defective product, please contact us within 7 days of delivery at [email] with your order number and a description of the issue. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund.

Orders can only be canceled if they have not yet been processed for shipping. Once an order has been shipped, it cannot be canceled. Please contact us as soon as possible at [email] if you wish to cancel an order.

We collect several types of information to provide you with the best possible shopping experience: Personal Information: When you place an order or register on our site, we collect personal information such as your name, email address, shipping address, phone number, and payment details. Browsing Information: We also collect non-personal information, including IP addresses, browser type, device information, and usage data, through cookies and other tracking technologies to improve our website and services.

We use the information we collect for the following purposes: To Process Transactions: Your personal information is used to process orders, confirm payments, and arrange shipping. To Communicate With You: We may use your contact details to send you order updates, respond to inquiries, or send promotional emails (only if you have opted in). To Improve Our Services: Non-personal information is used to understand user behavior and improve website functionality, security, and design. Legal Compliance: We may also use or disclose your information if required by law or to protect our legal rights.

We take the security of your personal information seriously and implement various security measures, including: Encryption: All sensitive information (such as payment details) is encrypted using SSL (Secure Sockets Layer) technology. Access Control: Only authorized personnel have access to your personal information, and they are required to keep it confidential. Third-Party Services: We use trusted third-party payment processors that comply with industry standards to ensure the security of your financial transactions.

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following cases: Service Providers: We may share information with third-party service providers who assist us in operating our website, processing payments, or delivering orders (e.g., shipping carriers). Legal Obligations: We may disclose your information if required by law, such as in response to a subpoena, or if we believe that such disclosure is necessary to protect our rights or comply with a legal process. Business Transfers: In the event that Lumiora is acquired or merges with another company, your information may be transferred as part of the business assets.

You have the right to: Access and Update Information: You can access and update your personal information by logging into your account or contacting us directly. Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails by following the unsubscribe instructions in the email or contacting us. Delete Your Data: You may request the deletion of your personal information, subject to any legal obligations we may have to retain certain data. Cookies: You can control cookies by adjusting your browser settings, but please note that disabling cookies may limit your ability to use certain features of our site.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any external sites you visit.

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the updated "Last updated" date. By continuing to use the site after changes are made, you accept the revised Privacy Policy.

Cookies are small text files that are stored on your device (such as a computer or mobile device) when you visit a website. They help the website recognize your device and remember information about your visit, such as your preferences or login details. Cookies can also be used to track your activity across websites.

We use cookies to improve your browsing experience and to make our website work efficiently. The types of cookies we use include: Essential Cookies: These cookies are necessary for the operation of our website. They allow you to navigate and use our website’s features. Performance Cookies: These cookies collect information about how visitors use our website, such as which pages are most visited, to help us improve its performance. Functionality Cookies: These cookies allow our website to remember your preferences, such as language or region, and provide enhanced features. Advertising Cookies: These cookies are used to deliver relevant ads to you based on your interests. They also help limit the number of times you see an ad and measure the effectiveness of ad campaigns.

We may allow third-party service providers, such as analytics or advertising partners, to place cookies on your device when you use our website. These cookies help them provide services like analytics and personalized advertising. We do not control these cookies, and their use is subject to the third parties' privacy policies.

You can control and manage cookies in your browser settings. Most browsers allow you to: View what cookies are set on your device Delete all or specific cookies Block cookies from being set Set preferences for certain websites Please note that disabling cookies may affect your ability to use certain features of our website. For detailed instructions on how to manage cookies, refer to your browser's help section.

We may update this Cookies Policy from time to time to reflect changes in our practices or for legal and operational reasons. Any changes will be posted on this page with the updated "Last updated" date.

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options.

Once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can also log in to your account on our website to view your order status.

We offer a flexible return policy. You can return unused and unopened items within 30 days of delivery for a full refund. Please refer to our Refund Policy for more details.

Shipping times may vary based on your location and the shipping method selected. Typically, orders are processed within 1-3 business days, and delivery takes an additional 3-7 business days within the USA.

Currently, we only ship within the United States. We do not offer international shipping at this time.

Orders can be changed or canceled only if they have not yet been processed for shipping. Please contact us as soon as possible at [email] if you wish to modify or cancel your order.

If you receive a damaged or incorrect item, please contact us within 7 days of delivery at [email]. We will assist you in resolving the issue, which may include sending a replacement or issuing a refund.

You can reach our customer service team by emailing us or calling us at [phone number]. We are here to assist you with any questions or concerns.

Currently, we do not offer gift cards, but we are considering adding this feature in the future.

You can subscribe to our newsletter by entering your email address at the bottom of our website. We’ll keep you informed about special promotions, new arrivals, and exclusive offers.